Thank you for purchasing mobile applications and software solutions from Pleoi.icu. We strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Digital Products
Due to the nature of digital products, such as mobile applications and software, we generally do not offer refunds once the product has been downloaded or accessed. However, we understand that exceptional circumstances may occur. Please read the following guidelines carefully.
2. Refund Eligibility
Refunds may be considered in the following situations:
- Defective Product: If the mobile application or software is proven to be defective and unusable due to technical issues on our end, we will investigate the issue. If the defect cannot be resolved within a reasonable time frame, a refund may be issued.
- Non-Delivery: If you have not received access to the product within 24 hours of purchase, please contact us. If we cannot provide access, a refund will be issued.
- Accidental Purchase: If you accidentally purchased the same product twice, please contact us immediately. We will review the situation and issue a refund for the duplicate purchase.
Refunds will not be issued in the following situations:
- Change of Mind: If you simply change your mind after downloading or accessing the product.
- Lack of Technical Skills: If you lack the necessary technical skills to use the product. We recommend reviewing the product documentation and tutorials before making a purchase.
- Incompatibility: If the product is incompatible with your device or operating system, and this incompatibility was clearly stated in the product description.
- Violation of Terms: If you have violated our terms and conditions, including unauthorized distribution or modification of the product.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email us at [Your Email Address] within 14 days of your purchase.
- Provide Details: Include your order number, the name of the product, and a detailed explanation of the issue.
- Supporting Evidence: Provide any supporting evidence, such as screenshots or error messages, to help us understand the problem.
We will review your request and respond within 7 business days. If your refund is approved, we will process the refund to your original payment method. Please allow [Number] business days for the refund to appear in your account.
4. Software Subscriptions
For software subscriptions, the following terms apply:
- Cancellation: You can cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle.
- Refunds: We do not offer refunds for partial subscription periods. If you cancel your subscription, you will retain access to the software until the end of your current billing cycle.
- Trial Periods: If you are using a free trial, you can cancel at any time before the trial period ends to avoid being charged.
5. Dispute Resolution
If you are not satisfied with our refund decision, please contact us to discuss the issue further. We are committed to resolving disputes fairly and efficiently.
6. Changes to This Policy
We may update this refund and return policy from time to time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the update.
7. Contact Us
If you have any questions about our refund and return policy, please contact us at:
[Your Company Name]
[Your Email Address]
